Schenk Lake Operations Manager

Wheeling Park Commission•Wheeling, WV

19d

About The Position

The Schenk Lake Operations Manager coordinates and creates recreation opportunities for Oglebay and its daily guests, supervises staff, and adheres to the approved budget. The position operates the Schenk Lake facility and oversees the Aerial Challenge Course, rentals, refreshment stands, trolley drivers, Festival of Lights booths and activities, special events, and the Elm Hill facility. The manager works with other Operations Managers and provides customer service to resort guests. The role manages 3–5 subordinate supervisors who oversee 15–20 employees in Schenk Lake. It is responsible for the overall direction, coordination, and evaluation of these units, including hiring, training, scheduling, directing work, evaluating performance, handling discipline, and resolving complaints and problems. The manager follows organizational policies and applicable laws, completes required human resources training, and adheres to Wheeling Park Commission safety rules and policies.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to perform supervisory responsibilities in accordance with organizational policies and applicable laws.
Ability to interact with the public with a cheerful and positive attitude and to resolve guest problems and complaints appropriately.

Responsibilities

Operate the Schenk Lake facility.
Oversee operation of the Aerial Challenge Course and conduct its safety review, maintaining all required documentation.
Manage Segway and mountain bike rentals.
Interview, hire, schedule, and train employees across various departments.
Order food and supplies for refreshment stands.
Process payroll.
Assist in planning budgets and adhere to the approved budget.
Ensure activity areas are clean and orderly.
Directly manage Trolley Drivers and their schedules.
Oversee the Festival of Lights booth and activities.
Coordinate, set up, and supervise special events throughout the resort.
Assist with booking and coordinating events in Elm Hill.
Oversee setup, teardown, and other functions of the Elm Hill facility.
Order supplies and maintain inventory for the Elm Hill facility.
Work with other Operations Managers.
Provide customer service to visiting guests; address guest problems and complaints appropriately and maintain positive working relationships with employees.
Complete training listed on the human resources Training Matrix.
Follow Wheeling Park Commission safety rules and policies, and refer safety concerns to the department manager, safety committee, or human resources.
Direct, coordinate, and evaluate operating units supervised by 3–5 subordinate supervisors overseeing 15–20 employees.
Plan, assign, and direct employee work; appraise performance; reward and discipline employees; and address complaints and resolve problems.