Scheduling Supervisor

WelbeHealth•Los Angeles, CA

5h•$70,304 - $89,535

About The Position

WelbeHealth’s PACE program helps seniors remain in their homes and communities by providing medical care and community-based services. The Supervisor, Scheduling serves as the scheduling subject matter expert, working across interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service. This position provides operational oversight of participant appointment scheduling, helps resolve complex and urgent scheduling issues, audits scheduling data, supports compliance, and directly supervises Scheduling Specialists and the Onsite Specialty Scheduler. The role supports a growing, mission-driven healthcare organization and offers an opportunity to develop leadership and operations expertise in a structured healthcare environment. Compensation consists of base salary plus bonus. The stated compensation offering is $70,304–$89,535.30 USD; actual compensation depends on experience and relevant qualifications. WelbeHealth requires employees to provide proof of vaccination or a vaccine declination form before employment and maintains infection-control and PPE standards.

Requirements

High school diploma or equivalency required.
At least two years of experience in healthcare scheduling or operations.
At least one year of experience working with Electronic Medical Records (EMR) and scheduling or communication platforms.
Experience leading in a data-driven organization and using reports and data to prioritize and manage people and projects.
Strong leadership skills and demonstrated ability to coach, motivate, and develop high-performing teams.

Nice To Haves

Associate or bachelor’s degree in healthcare administration or operations management.
At least two years of supervisory experience, with demonstrated ability to mentor and develop team members.
Healthcare leadership experience involving medical appointment scheduling.

Responsibilities

Provide operational oversight and ensure timely, accurate scheduling of participant appointments in accordance with WelbeHealth’s scheduling protocols.
Troubleshoot complex or urgent scheduling issues and promptly resolve escalations; serve as the point of contact for escalated inquiries from internal staff, external entities, and participants.
Review and audit scheduling data for accuracy, completeness, and compliance.
Participate in administrative and compliance tasks to ensure scheduling operations follow policies, procedures, and regulatory requirements.
Directly supervise and support Scheduling Specialists and the Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows.
Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards.
Ensure communications with participants, their families, providers, and team members are professional, timely, and empathetic.