Scheduling Specialist -SCH- Full Time, Days

Centra Health • Farmville, VA

1d

About The Position

The Scheduling Specialist performs patient scheduling for appointments within the facility and at outside facilities. The role requires understanding complex treatment regimens to ensure appointments are scheduled for the correct timing and duration. The specialist coordinates among physicians, patients, nurses, and other facilities to support well-coordinated, timely patient care.

The position also involves informing patients about preparation for scans, communicating orders to supporting teams, following up on missed appointments, managing inter-office messages, and routing paperwork according to physician and facility requirements. The specialist is expected to demonstrate courtesy and helpfulness toward patients and caregivers and to work proficiently with dual monitors, multi-line phones, and at least three software programs simultaneously.

Requirements

• High school diploma, GED, or equivalent.
• At least one year of medical office experience, such as scheduling patients or radiology procedures.
• Knowledge of medical terminology.
• Proficiency using dual monitors and multi-line phones while navigating at least three software programs simultaneously.

Responsibilities

• Schedule patient appointments around complex treatment regimens, provider requirements, scans, and appointments with outside providers.
• Communicate accurate, timely, and responsive information to patients, providers, staff, and outside facilities.
• Inform patients how to prepare for scans, including any required medication or diet adjustments.
• Communicate scan, treatment, and other service orders to relevant teams within the physician practice, including financial assistance and prior authorization teams.
• Follow up with patients who miss appointments and coordinate rescheduling to meet treatment timelines and physician requirements.
• Manage inter-office messages to ensure patient appointments are adjusted and communicated promptly.
• Coordinate processes and route paperwork as required by physician and facility requirements.
• Demonstrate courtesy and helpfulness toward patients and caregivers.
• Use dual monitors and multi-line phones while navigating at least three software programs simultaneously.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED