Scheduling/Authorization Coordinator - NCPS - Galloway (Full Time, Days)

Nicklaus Children's Hospital • Miami, FL

7h

About The Position

Responsible for securing insurance authorizations for patients and performing pre-registration and scheduling functions for hospital visits and procedures.

Requirements

• 2–3 years of medical insurance and billing experience required.
• Excellent customer service skills.
• Critical thinking skills.

Nice To Haves

• Previous physician office or ambulatory experience preferred.
• High school education or equivalent preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Secure insurance authorization for outpatient and diagnostic testing, consultations, and outpatient procedures.
• Schedule appointments and procedures, verify medical appointments, and process medical documentation.
• Coordinate the collection and submission of additional insurance information from clinical and support staff.
• Escalate authorization issues and coordinate peer-to-peer reviews.
• Coordinate with the clinical team and communicate managed care requests through established workflows.
• Document adequate and accurate records of insurance notes and authorizations.
• Answer telephones, route calls to appropriate staff, take accurate phone messages, and relay messages to staff.
• Follow up with patients regarding return visits, missed appointments, and cancellations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED