Registrar NCPS - Cooper City (Full Time, Days)

Nicklaus Children's Hospital•Fort Lauderdale, FL

About The Position

The Registrar greets patients and families in person or by telephone and obtains demographic, insurance, financial, medical, and identification information to schedule, pre-register, or register patients for services. The role verifies payer information, obtains authorizations and referrals, secures required treatment consents, and collects payments and other patient financial responsibilities. The Registrar also documents registration activity, manages patient arrivals and registration corrections, scans records, schedules services, and confirms appointments. The position requires courteous and effective communication, confidentiality, and compliance with applicable regulations, including HIPAA and EMTALA.

Requirements

1–3 years of customer service experience.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to communicate effectively verbally and in writing.
Ability to accurately enter and interpret data.
Ability to adapt and react calmly under stressful conditions.
Ability to relate cooperatively and constructively with clients and co-workers.
Ability to serve customers with courtesy and respect.
Ability to maintain confidentiality of sensitive information.
Ability to follow complex written or verbal instructions to solve problems.
Ability to establish necessary relationships and interact effectively with internal and external customers.
Ability to take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.

Nice To Haves

High school education or equivalent.
Medical or healthcare office experience.
Fluency in Spanish.

Responsibilities

Greet patients and families in person or by telephone, respond to questions or problems, and maintain open lines of communication.
Interview patients and families to collect demographic, payer, financial, medical, and identification information for scheduling, pre-registration, or registration.
Verify third-party payer information by web or telephone and obtain appropriate authorizations and referrals for physician and hospital services.
Document activity in the computer system’s collection notes.
Obtain required consents for patient treatment in person or verbally, and direct families to the waiting area.
Verify that patients are accompanied by a legal guardian and notify Risk Management when a patient attending a non-emergent visit is accompanied by someone other than a legal guardian.
Inform patients and families of deductibles, co-payments, outstanding balances, and required deposits, and collect out-of-pocket patient responsibility.
Communicate with departments and co-workers about issues, questions, or patients’ special needs.
Obtain and validate prescriptions when appropriate.
Track patients arriving at the office and correct registration errors using the QA system.
Scan documents into the appropriate folder in the PEDS system.
Schedule physician or hospital services as appropriate.
Confirm appointments two days before visits.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.