Operations Manager NCPS - Palm Beach (Full Time, Days)

Nicklaus Children's•Miami, FL

About The Position

Manages and supports medical practice operations for Nicklaus Children's Pediatric Specialists (NCPS), aligning day-to-day operations with Nicklaus Children's Health System and market-based standardized operating models. Oversees clinical and non-clinical operations and leads efforts to improve revenue cycle, community relations, budgets, and quality standards. Works collaboratively with physicians and Medical Directors to support individual practices and the physician enterprise overall. The role oversees practice performance, revenue processes, staffing, employee development, patient flow, customer service, regulatory compliance, facility needs, and process improvement. It also coordinates with internal departments and community partners to ensure safe, efficient, and effective practice operations.

Requirements

2–4 years of supervisory experience in a medical practice setting.
Knowledge of hospital-based departments, including the operating room (OR).
5 or more years of clerical office experience.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience working with health care payors, including Medicaid, managed care, and other third-party payors.
Knowledge of financial systems, automated processes, and health care services, particularly pediatric medicine.
Ability to respond effectively to unplanned circumstances and demands in a medical practice environment.
Ability to relate cooperatively and constructively with customers, physicians, patients, families, staff, and other Health System personnel.
Understanding of medical practice operations and regulations involved in oversight of day-to-day operations.
Excellent written and verbal communication skills.
Excellent organizational, decision-making, and time-management skills.
Human relations and team-building skills.
Ability to handle multiple assignments, set priorities, and meet deadlines.
Ability to represent the department and function professionally, courteously, and efficiently.
Ability to follow complex written or verbal instructions and solve complex problems.

Nice To Haves

Bachelor’s degree in Business Administration, Health Care, or a related field preferred.
CMPE, FACHE, FACMPE, or other relevant certifications.

Responsibilities

Coordinate with departments and committees on revenue maximization and enhancement, compliance, practice performance, variance analysis, charge capture, billing, and collections.
Ensure timely resolution of tasks and compliance with daily charge reconciliations.
Collaborate with leaders on vendor management, scheduling expenditures, variance analysis, and corrective actions.
Oversee accounts receivable and accounts payable functions and support purchasing processes.
Evaluate operations and implement improvements that reduce waste and increase efficiency, quality, safety, satisfaction, and cost-effectiveness; promote cost containment.
Manage and delegate daily department operations, including patient flow, customer service, and coordination with patient and administrative services.
Oversee staffing levels and ensure staff skill sets support daily operations; analyze appropriate staffing levels.
Maintain fiscal documents and spreadsheets related to budget requirements, and maintain license and permit renewals.
Ensure the center meets applicable mandates and requirements, including OSHA, HRS, medical waste, NCHS, and DNV requirements; maintain quality and performance improvement efforts.
Participate in Environment of Care rounding.
Lead, coach, counsel, and evaluate employees; ensure adherence to NCPS and NCHS policies, procedures, values, and guiding behaviors.
Recommend and implement corrective action, consulting with TM&E as needed.
Build high-performance teams through coaching, mentoring, recognition, appreciation, and timely employee feedback.
Hire and orient employees and support the growth and development of direct reports.
Provide training, coaching, counseling, and mediation to help staff work effectively and efficiently; train staff in office procedures, registration, scheduling, and customer service.
Oversee work orders and related processes; coordinate with Security, Plant Operations, Environmental Services, and other support departments to maintain a safe, comfortable environment.
Resolve patient complaints and related issues and serve as a liaison between patients and physicians.
Handle bank deposits as needed and safeguard pending deposits, ensuring Finance receives documentation needed to reconcile bank accounts.
Ensure the facility is maintained and equipped, and that supply par levels meet the daily needs of multiple specialties rotating at the location.
Manage, coordinate, and implement special events as needed by NCHS and the broader community.
Provide support to rotating practice providers.