Operations Manager NCPS - Palm Beach (Full Time, Days)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Operations Manager supports and improves the day-to-day clinical and non-clinical operations of medical practices in alignment with Nicklaus Children's Pediatric Specialists, Nicklaus Children's Health System, and standardized market operating models. The role leads efficient operations involving revenue cycle, community relations, budgeting, and quality standards, working collaboratively with physicians and medical directors to support individual practices and the physician enterprise. The position oversees daily practice operations, staffing, employee development, financial and administrative processes, facility readiness, regulatory compliance, patient experience, and coordination with internal support departments. It also supports rotating practice providers and coordinates special events as needed.

Requirements

2–4 years of supervisory experience in a medical practice setting and knowledge of hospital-based departments, or 5+ years of clerical office experience.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience working with health care payors, including Medicaid, managed care, and other third-party payors.
Knowledge of financial systems, automated processes, health care services, and particularly pediatric medicine.
Ability to respond effectively to unplanned circumstances and demands in a medical practice environment.
Ability to relate cooperatively and constructively with customers, physicians, patients, families, staff, and other Health System personnel.
Understanding of medical practice operations and regulations involved in overseeing day-to-day operations.
Excellent written and verbal communication skills.
Excellent organizational, decision-making, and time-management skills.
Human relations and team-building skills.
Ability to handle multiple assignments, set priorities, and meet deadlines.
Ability to represent the department and function in a professional, courteous, and efficient manner.
Ability to follow complex written or verbal instructions to solve complex problems.

Nice To Haves

Bachelor’s degree in Business Administration, Health Care, or a related field preferred.
CMPE, FACHE, FACMPE, or other relevant certifications.

Responsibilities

Work with departments and committees on revenue maximization and enhancement, compliance, practice performance, variance analysis, charge capture, and billing and collections; ensure timely task resolution and daily charge reconciliation.
Collaborate with leaders on vendor management, expenditure scheduling, variance analysis, and corrective actions; support accounts receivable and payable processes.
Evaluate operations and implement improvements that reduce waste and increase efficiency, quality, safety, satisfaction, and cost-effectiveness; promote cost containment.
Manage and delegate daily operations, including patient flow, customer service, and coordination with patient and administrative services.
Oversee staffing levels and ensure staff skills support daily operations.
Assist leaders with purchasing and accounts payable; maintain fiscal documents and budget spreadsheets.
Maintain licenses and permit renewals and ensure compliance with applicable OSHA, HRS, medical waste, NCHS, and DNV requirements; participate in Environment of Care rounding and quality and performance improvement.
Lead, coach, counsel, and evaluate employees; ensure adherence to NCPS and NCHS policies, procedures, values, and guiding behaviors; recommend and carry out corrective action and consult with TM&E as needed.
Foster high-performing teams through coaching, mentoring, recognition, appreciation, and timely feedback that supports employee engagement.
Analyze staffing needs; hire and orient employees and support the growth and development of direct reports.
Train, coach, counsel, and mediate to help staff work effectively and efficiently; train staff on general office procedures, registration, scheduling, and customer service.
Oversee work orders and coordinate with Security, Plant Operations, Environmental Services, and other support services to maintain a safe and comfortable environment.
Resolve patient complaints and related issues and serve as a liaison between patients and physicians.
When needed, make bank deposits and safeguard pending deposits on site, ensuring Finance receives required documentation to reconcile deposits.
Ensure the facility is maintained and equipped and that supply levels meet the daily needs of multiple specialties rotating at the location.
Manage, coordinate, and implement special events as needed by NCHS and the broader community.
Provide support to rotating practice providers.