Registrar NCPS - Cooper City (Full Time, Days)

Nicklaus Children's•Cooper City, FL

About The Position

The Registrar greets patients and families in person or by telephone and obtains the information needed to schedule, pre-register, or register patients for services. This includes demographic, insurance, financial, medical, and identification information. The role also obtains authorizations and referrals, collects payments as required, and communicates with patients, families, departments, and coworkers to address questions and special needs. The Registrar follows applicable governmental regulations, including HIPAA and EMTALA, and performs patient registration, documentation, appointment scheduling, payment collection, document scanning, and registration quality checks. The position is full time, day shift, at the Cooper City location.

Requirements

1–3 years of customer service experience.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to communicate effectively verbally and in writing.
Ability to accurately enter and interpret data.
Ability to adapt and react calmly under stressful conditions.
Ability to relate cooperatively and constructively with clients and coworkers.
Ability to serve customers with courtesy and respect.
Ability to maintain confidentiality of sensitive information.
Ability to follow complex written or verbal instructions to solve problems.
Ability to establish necessary relationships and interact effectively with internal and external customers.
Ability to take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.

Nice To Haves

High school education or equivalent preferred.
Medical or healthcare office experience preferred.
Fluency in Spanish preferred.

Responsibilities

Greet patients and families in person and by telephone, respond to questions or problems, and maintain open communication.
Interview patients and families to obtain demographic, third-party payer, financial, medical, and identification information for scheduling, pre-registration, or registration.
Verify third-party payer information through the web or telephone and obtain appropriate authorizations or referrals for physician and hospital services.
Document activity in the computer system's collection notes.
Obtain necessary consents for patient treatment, in person or verbally.
Direct families to the waiting area and verify that patients are accompanied by a legal guardian; notify Risk Management if a patient is present with someone other than a legal guardian for a non-emergent visit.
Inform patients and families about deductibles, co-payments, outstanding balances, and required deposits, and collect out-of-pocket patient responsibility.
Communicate with departments and coworkers about issues, questions, or patient special needs.
Obtain and validate prescriptions when appropriate.
Track patients arriving at the office and correct registration errors using the QA system.
Scan documents into the appropriate folder in the PEDS system.
Schedule physician or hospital services as appropriate and confirm appointments two days before visits.
Comply with applicable governmental regulations, including HIPAA and EMTALA.