Branch Operations Lead - Cooper City Commons - Cooper City, FL

JPMorganChase•Cooper City, FL

2d•Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and other experts to deliver a welcoming client experience and ensure financial transactions are handled accurately and in compliance with policies, procedures, and regulatory requirements. You assist clients with transactions, introduce them to self-service options, and build trusted relationships. You also review branch operations and keep the branch team informed about current policies and procedures. Your leadership helps the branch meet control expectations and operate smoothly and securely. You will complete the Branch Operations Lead Training Program before placement in the role and must be able to travel as required for in-person training and meetings. The position is at Cooper City Commons in Cooper City, Florida, and requires availability for branch hours, including weekends and evenings.

Requirements

At least 1 year of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours, including weekends and evenings.
Ability to travel as required for in-person training and meetings.
Successful completion of the Branch Operations Lead Training Program before placement.
Ability to adhere to policies, procedures, and regulatory banking requirements.
Attention to detail, organization, and ability to manage multiple tasks.
Leadership skills and operational proficiency, including ensuring transaction accuracy.
Ability to educate branch team members and partners about policies and procedures.
Ability to build client relationships, educate clients, and refer them to experts when needed.

Nice To Haves

At least 6 months of Associate Banker (Teller) experience.
College degree or military equivalent.

Responsibilities

Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
Greet clients, assist with transactions, manage lobby flow, schedule meetings, and check clients into the waiting queue while anticipating their needs.
Communicate clearly and politely to understand and assist clients, demonstrating care and concern during interactions.
Lead branch operations, including managing cash devices such as the cash vault and ATM.
Resolve client issues promptly and effectively while following bank policies and procedures.
Introduce clients to branch team members and collaborate to support specialized financial needs and build lasting relationships.
Educate clients about self-service banking options.
Support branch operations with the Branch Manager, including loss control, compliance, and audit standards.
Review branch operations and keep the branch team informed about policies and procedures.
Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.