Branch Operations Lead - Cooper City Commons - Cooper City, FL

JPMorgan Chase & Co. • Cooper City, FL

2h • Onsite

About The Position

As a Branch Operations Lead at Chase, you help create a welcoming client experience while ensuring branch financial transactions are handled accurately and in accordance with bank policies, procedures, and regulatory requirements. You work closely with the Branch Manager, branch employees, and subject-matter experts to support daily operations, build client relationships, and help the branch meet its control expectations.

The role combines direct client service with operational leadership. You assist clients with transactions, manage lobby flow, introduce self-service banking options, and connect clients with the branch team for specialized needs. You also review branch operations and keep team members informed about policies and procedures. Successful completion of the Branch Operations Lead Training Program is required before placement in the role, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership and operational skills that support transaction accuracy and effective teamwork.
• Ability and willingness to educate branch team members and partners.
• Ability to build client connections, educate clients, and refer them to experts when appropriate.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, understand clients’ needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and consistently while following bank policies and procedures.
• Introduce clients to branch team members and work collaboratively to support specialized financial needs.
• Explain self-service options that allow clients to access their accounts at any time.
• Support the Branch Manager in maintaining loss control, compliance, audit, and operational standards.
• Review branch operations and keep the branch team informed about current policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED