Scheduling Specialist (Full Time, Days)

St. Luke's University Health Network•Allentown, PA

1d•Hybrid

About The Position

The Scheduling Specialist is responsible for answering incoming calls and making outbound calls in order to ensure accurate appointment scheduling into data base. Respond to patient’s questions and needs by editing, canceling and rescheduling appointments according to department protocols. The Scheduling Specialist is also responsible for accurate and timely registration and verification of all financial information for all services assigned to ensure proper reimbursement.

Requirements

High School diploma or GED.
One to two years of call center experience or experience in a medical office, hospital or business office with high patient/customer volumes.
Must be able to sit for long periods of time.
Must have the ability to hear as it related to normal conversation.
Frequent use of hands for data entry.

Responsibilities

Accurately completes the scheduling process.
Provides accurate and timely verification of all financial information for all services to ensure proper reimbursement.
Registers patient at time of appointment entry.
Determines patients' financial needs and direct as appropriate.
Updates and/or communicates correct patient information to appropriate staff, hospital departments, and computer systems.
Works with coordinator, supervisor and managers for any scheduling, or insurance issues.
Works with and communicates to departments/physician offices regarding add on patients.
Monitors and maintains work lists as assigned and handles accordingly.
Capable of switching between outpatient testing and physician skill sets and outbound and inbound calling functions.
Respond to patient’s questions and needs by editing, canceling and rescheduling appointments according to department protocols.