Provider Scheduling Specialist – Heart & Vascular Specialists – Full-Time, Days

#REF!•Fort Worth, TX

2d•Onsite

About The Position

The Provider Scheduling Specialist will be responsible for coordinating provider schedules, including time off and outreach rotations, to ensure appropriate coverage for all locations. This role involves updating and maintaining provider schedules in practice management software, communicating patient and provider information within the department and across the organization, and coordinating and rescheduling patient procedures efficiently. The specialist will also process all necessary paperwork for patient scheduling, document information in EPIC, and notify case representatives as needed. Ensuring high standards for customer service and resolving patient concerns and complaints are key aspects of this position. This role is full-time, working Monday through Friday, 8:00 am to 5:00 pm, with 25% travel to surrounding clinics as needed.

Requirements

High School Diploma or equivalent (required)
Two years Medical Procedure Scheduling experience (required)
Ability to effectively provide clear and effective communication to providers, vendors, patients, staff, and other contacts
Provide positive, professional customer service to patients, staff, and visitors
Maintain patient confidentiality while handling all patient personal health information and records
Familiar with standard concepts, practices, and procedures within field
Demonstrate proficiency in Microsoft Office, practice management software and provider scheduling system
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Responsibilities

Answering and processing out all hospital calls, ER calls, nurse calls from internal and external including hospital.
Troubleshoot and correct routine day-to-day problems related to the hospital.
Coordinate provider schedules, including time off and outreach rotations, to ensure appropriate coverage for all locations.
Updates and maintains provider schedules in practice management software.
Communicate appropriate patient and provider information within the department and across the organization as deemed appropriate based on the patient and organizational needs.
Coordinates and schedules & reschedule patient procedures in an efficient in a timely manner according to provider schedule via in person and over the phone.
Processing all paperwork that pertains to scheduling the patient and documents in EPIC and notify case Representative if needed.
Ensures high standards for customer service and resolves patient concerns and complaints.
Performs other duties as assigned.