Float Medical Office Receptionist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Flower Mound, TX

7d•Onsite

About The Position

The Float Medical Office Receptionist will work at the Heart & Vascular Specialists Clinic, a fast-paced, high-volume environment that emphasizes strong teamwork, collaboration, compassion, and empathy. This role is crucial in making healthcare more accessible, integrated, and reliable by performing various administrative and patient-facing duties to ensure efficient clinic operations.

Requirements

High School Diploma or equivalent (required)
Six months Healthcare Experience in a Clinical setting (required) or Customer Service Experience in a Clinical Setting or Business Office Environment (required)
Knowledge of insurance authorization/billing requirements
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast paced environment

Responsibilities

Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guideline.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepares charts for patient appointments making sure all necessary information is complete.
Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Performs other duties as assigned.