Appointment Scheduling Specialist – Heart & Vascular Specialists – Full-Time, Days

#REF!•Dallas, TX

1d•Onsite

About The Position

The Appointment Scheduling Specialist is responsible for delivering care to patients utilizing the Appointment Scheduling Specialist Process. This role involves answering phone calls, scheduling patient appointments, conducting patient pre-certification to ensure coverage for appointments and medical care, and scheduling tests, procedures, and referral appointments. The specialist may also collect fees such as co-pays and co-insurance, gather insurance information and patient personal data, and obtain authorizations/referrals prior to appointments as needed. A key aspect of this role is demonstrating positive professional customer service with all patients, staff, and visitor contacts. The position also includes performing other duties as assigned.

Requirements

High School Diploma or equivalent (required)
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

2 years related experience in Healthcare environment (strongly preferred)
Bilingual in English / and Spanish, Korean, or Arabic (preferred)

Responsibilities

Answering phone calls and scheduling patient appointments
Conduct patient pre-certification / to ensure coverage for appointments and medical care
Schedule tests, procedures, and referral appointments
May collect fees such as co-pays / co-insurance
Gathers insurance information and patient personal data
Obtain authorizations / referrals prior to appointments as needed
Demonstrates positive professional customer service with all patients, staff, and visitor contacts
Performs other duties as assigned