Referral Specialist – Heart & Vascular Specialists Clinic – Full-time, Days

Texas Health Resources•Dallas, TX

7h•Onsite

About The Position

The Referral Specialist role at the Heart & Vascular Specialists Clinic is a full-time position focused on managing clinical referrals for various services. This role involves initiating and overseeing all aspects of patient referrals, including setting up appointments, arranging special services like transportation or interpreters, and verifying insurance coverage. The specialist acts as a key liaison between hospitals, physicians, health plans, vendors, and patients, ensuring a smooth flow of information to secure valid referrals. Additionally, the role involves maintaining a database of preferred referral physician offices, assisting the Practice Manager with referral-related complaint resolution, and accurately documenting all actions in the system. The clinic environment is described as fast-paced with high-volume calls, emphasizing teamwork, compassion, and empathy.

Requirements

High School Diploma or equivalent
2 years related experience in Healthcare environment
Bilingual in English and Spanish / Korean / or Arabic
Will be required to help with other Front Desk duties as needed
have strong customer skills
have good communication skills
possess a strong work ethic and a high level of professionalism
be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

2 years related experience in Healthcare environment
Bilingual in English and Spanish / Korean / or Arabic

Responsibilities

Delivers care to patients utilizing the Referral Specialist Process.
Initiates and manages all components of clinical referrals for various services.
Sets up appointments and any special arrangements such as transportation, interpreter services, etc.
Verifies insurance coverage and obtains authorizations, if needed, from insurance providers.
Acts as liaison between hospitals, physicians, health plans, vendors and patients or referral sources.
Coordinates flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient.
Develops and maintains database of referral physician offices preferred by each physician within the clinic.
Assists Practice Manager with complaint resolution and solutions related to patient referrals.
Enters referrals, documents, communications, and actions in system.