Appointment Scheduling Specialist – Heart & Vascular Specialists – Full-Time, Days

Texas Health Resources•Dallas, TX

10h•Onsite

About The Position

Join an innovative team working towards making healthcare more accessible, integrated, and reliable. The Heart & Vascular Specialist Department is characterized by strong teamwork and collaboration, handling a fast-paced, high-volume of inbound/outbound calls with compassion and empathy towards patients and the team.

Requirements

High School Diploma or equivalent (required)
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

2 years related experience in Healthcare environment (strongly preferred)
Bilingual in English / and Spanish, Korean, or Arabic (preferred)

Responsibilities

Delivers care to patients utilizing the Appointment Scheduling Specialist Process
Responsible for answering phone calls and scheduling patient appointments
Conduct patient pre-certification to ensure coverage for appointments and medical care
Schedule tests, procedures, and referral appointments
May collect fees such as co-pays / co-insurance
Gathers insurance information and patient personal data
Obtain authorizations / referrals prior to appointments as needed
Demonstrates positive professional customer service with all patients, staff, and visitor contacts.
Performs other duties as assigned