Scheduling Specialist - PRN

RAYUS Radiology • Springfield, MA

1d

About The Position

RAYUS Radiology is seeking a Scheduling Specialist to provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. The role also supports insurance verification and pre-certification, helps maintain accurate patient and referring-provider information, and provides backup coverage for front-office colleagues as requested.

This is a temporary, per-diem position with varying shifts. The stated pay range is $18.58–$26.90, based on direct and relevant experience.

Requirements

• High school diploma or equivalent.
• Experience with Microsoft Office Suite.
• Proficiency using computer systems and typing.
• Ability to handle a multi-line phone system and a high volume of calls at one time.

Nice To Haves

• One year of customer service experience.
• Medical terminology and previous clinical business office experience.
• Bilingual skills.

Responsibilities

• Answer calls professionally and in a timely manner, and maintain positive interactions with patients, referring offices, and team members.
• Schedule patient examinations according to company policy.
• Obtain and accurately record personal, financial, and insurance information, and enter patient data completely and accurately into information systems.
• Advise patients about financial responsibilities, appropriate clothing, preparation kits, transportation, and eating before appointments.
• Communicate scheduling changes to technologists to support patient satisfaction.
• Maintain an accurate, up-to-date database of current and potential referring physicians.
• Handle overflow calls for other centers within the market to support uninterrupted exam scheduling.
• Provide backup coverage for front-office team members as requested by a supervisor, including during breaks, vacations, and sick leave.
• For the St. Louis Park location, field calls to the 1-800 number and route them to the appropriate department or associate.
• Pre-certify exams with patients’ insurance companies when required.
• Verify insurance for same-day add-ons.
• Use knowledge of insurance carriers and procedures requiring waivers to obtain authorization before appointments when needed.
• Complete other tasks and projects as assigned.

Benefits

• DailyPay, contingent upon an initial set-up period.
• Medical insurance, based on eligibility.
• Dental insurance, based on eligibility.
• Vision insurance, based on eligibility.
• 401(k) with company match, based on eligibility.
• Life and disability insurance, based on eligibility.
• Tuition reimbursement, based on eligibility.
• Adoption assistance, based on eligibility.
• Pet insurance, based on eligibility.
• PTO and holiday pay, based on eligibility.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED