Scheduling Specialist

Waianae Coast Comprehensive Health Center • Waianae, HI

10h

About The Position

The Scheduling Specialist works under the direct supervision and in close collaboration with the Call Center Manager (CCM). The role answers incoming calls and provides exceptional customer service. The Scheduling Specialist schedules patients across all clinics within the health center, using scheduling tools and knowledge to meet appointment needs accurately and promptly.

When assigned and when call volume is low, the Specialist makes outreach scheduling calls to support follow-up for chronic conditions and preventive services and to help patients connect with their assigned PCP as identified by clinical teams.

The Specialist also helps patients prepare to connect electronically for upcoming telehealth appointments. This includes assessing patients’ ability to connect using MEND, explaining the connection process, and conducting test visit connections before scheduled appointments. The position actively participates in special activities of the Department.

Requirements

• High school diploma or equivalent.
• Experience using a practice management system.

Nice To Haves

• A minimum of one year of experience working in a medical setting.

Responsibilities

• Answer incoming calls and provide exceptional customer service.
• Schedule patients across all health center clinics accurately and in a timely manner using scheduling tools.
• Make outreach scheduling calls when assigned and when call volume is low to support follow-up for chronic conditions and preventive services and connection with assigned PCPs.
• Help patients prepare for telehealth appointments by assessing their ability to connect using MEND, explaining the connection process, and conducting test visit connections.
• Participate in special activities of the Department.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED