Scheduling & Logistics Specialist

Access Labs • North Palm Beach, FL

1d

About The Position

The Scheduling & Logistics Specialist serves as an operational link between Access Medical Laboratories, its clients and patients, internal teams, and third-party logistics partners. This hybrid role combines client and patient scheduling support with logistics coordination to help ensure specimen collection, transportation, and related services are completed efficiently and with a high level of customer service. Approximately 50% of the role focuses on coordinating specimen draw services, responding to client needs, resolving scheduling and service-related issues, and supporting the client experience. The remaining 50% focuses on logistics operations, including carrier coordination, shipment management, exception resolution, reporting, and monitoring transportation activity. The role is suited to someone organized, detail-oriented, service-driven, and comfortable managing multiple time-sensitive priorities in a fast-paced diagnostic laboratory environment.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in customer service, scheduling, logistics, shipping, supply chain, healthcare operations, or a related field.
• Strong computer skills, including data entry and the ability to learn medical, scheduling, shipping, and internal software systems.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities simultaneously.
• Strong attention to detail and accuracy.
• Strong problem-solving skills and the ability to resolve scheduling and logistics issues efficiently.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and the ability to communicate professionally with clients, patients, vendors, carriers, and internal teams.
• Ability to quickly learn, retain, and apply new information, processes, and procedures.
• Ability to work effectively both independently and collaboratively in a fast-paced environment.

Nice To Haves

• Experience in a diagnostic laboratory, healthcare, medical scheduling, specimen logistics, or a similar environment.
• Experience working with UPS, FedEx, or other shipping/carrier platforms.
• Experience with UPS WorldShip or similar shipping software.

Responsibilities

• Coordinate specimen draw services and related scheduling needs for clients and patients.
• Respond to client inquiries by phone and email in a timely, professional, and service-oriented manner.
• Provide accurate information about the company's services, products, pricing, processes, and applicable policies.
• Support clients, patients, and internal teams in facilitating scheduling and service needs.
• Address and resolve scheduling concerns, client complaints, service issues, and other inquiries promptly and effectively.
• Maintain clear and accurate documentation of client interactions, service concerns, feedback, and resolutions.
• Identify recurring client concerns or service trends and communicate process-improvement opportunities to leadership.
• Maintain a positive and professional approach when interacting with clients, patients, coworkers, and business partners.
• Follow company policies, procedures, privacy requirements, and security protocols when handling client and patient information.
• Coordinate UPS, FedEx, and other applicable carrier pickups to support timely transportation and return of specimens.
• Prepare and distribute daily inbound and exception reports and applicable weekly reports.
• Prepare daily shipments by assembling and packaging materials in accordance with established shipping procedures.
• Determine appropriate shipping methods based on established procedures, routes, service requirements, and rates.
• Create client shipping labels and facilitate client placards as needed.
• Monitor shipments and proactively address delays, exceptions, and other transportation-related issues.
• Manage undeliverable packages in coordination with clients, carriers, and internal teams.
• Review weekly UPS and FedEx invoices for accuracy and identify discrepancies or items requiring follow-up.
• Analyze on-demand pickup activity and monitor applicable fees, including ZPP fees.
• Communicate with internal departments, clients, and third-party logistics partners about shipping and logistics needs.
• Escalate significant or recurring logistics issues to leadership as appropriate.
• Support process improvements to increase efficiency, reduce unnecessary shipping costs, and improve the client experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED