Scheduling Coordinator
Appleton•Appleton, WI
•Onsite
About The Position
We are in search of a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone. This is a fully in-person position based in the Appleton office and is not eligible for remote work.
Requirements
- Strong computer skills with proficiency in software applications, such as Word and Excel
- Demonstrated ability to work independently and use sound judgment and discretion successfully
- Professional verbal and written communication skills with the ability to listen effectively
- Excellent organizational and time management skills
- Attention to detail and accuracy
- Ability to quickly establish rapport and build relationships
- Proven creativity and problem solving
- Established professionalism, integrity and fair-mindedness
- Ability to successfully navigate multiple priorities in a fast-paced environment
- Maintain regular attendance to execute job responsibilities
Responsibilities
- Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
- Fast-paced, rapidly changing environment, multiple projects going simultaneously
- Negotiate availability and shift assignments with Caregivers
- Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
- Monitor service hours of Caregiver to limit overtime pay
- Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
- Accurately log activity in the database
- Increase loyalty by consulting with clients to better meet their needs
- Identify opportunities to increase client service hours
- Participate in Caregiver, Admin and other meetings as needed
- All other duties as assigned
Benefits
- Competitive Pay
- Flexible Schedule
- Health, Dental & Vision Insurance
- Paid Time Off
- 401(k) with Company Match
- Paid Orientation & Ongoing Training
- Career Growth Opportunities
- Mileage Reimbursement
- Employee Assistance Program & Corporate Chaplain
- 24/7 Support from Our Caring Office Team
- Employee Perks & Appreciation Events (Care Pro Café, company picnic, seasonal activities)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
