Scheduling Coordinator

Neurocare Inc • Orlando, FL

2d • Remote

About The Position

The Scheduling Coordinator provides customer service to patients and physician offices by coordinating the scheduling and completion of diagnostic sleep testing. The position involves heavy inbound and outbound phone work, including scheduling at least 20 patients per day. The coordinator gathers patient history and relevant clinical information, explains the ordered sleep testing and related registration and study processes, and verifies insurance online before scheduling to support compliant billing. The role also works with clinical staff to coordinate availability, resolves issues with physicians and insurance providers, and reports information for assigned sites.

This is a remote position. Candidates must reside in Georgia, Illinois, Tennessee, Arizona, New Hampshire, Massachusetts, Connecticut, Florida, or Texas. The remote work environment must provide privacy and secure, password-protected internet access, and the employee must have no other concurrent responsibilities during scheduled work hours. The schedule requires one weekend day and one evening shift per month.

Neurocare, Inc. describes itself as a patient-centric, quality-focused organization that collaborates with academic medical centers, community hospitals, and physician groups to design and manage sleep disorder programs. It has been the largest employer of Sleep Technologists in the New England area for over 25 years and emphasizes quality care and customer service.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Strong multitasking skills across task lists and inbound calls.
• Strong computer skills, including Microsoft Office and the ability to learn new software quickly.
• High level of organization and accuracy.
• Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism.
• Ability to work one weekend day and one evening shift per month.
• Remote work environment with privacy and secure, password-protected internet access, and no other concurrent responsibilities during scheduled work hours.
• Must reside in Georgia, Illinois, Tennessee, Arizona, New Hampshire, Massachusetts, Connecticut, Florida, or Texas.

Nice To Haves

• Experience in a medical setting.
• Bilingual in English and Spanish.
• Associate’s or Bachelor’s degree.

Responsibilities

• Provide customer service to patients and physician offices while coordinating diagnostic sleep testing.
• Handle heavy inbound and outbound phone work and schedule a minimum of 20 patients per day.
• Obtain patient history and appropriate clinical data before appointments.
• Educate patients about ordered sleep testing, registration, the study process, and available additional services.
• Verify insurance online before scheduling to support compliant billing.
• Coordinate with the clinical team to ensure appropriate staff availability and patient access to services.
• Communicate with physicians, insurance providers, and others to address and resolve issues and concerns.
• Report weekly and monthly information pertinent to assigned sites.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED