Scheduling Coordinator

Lehigh Valley Health Network • Allentown, PA

6d • Onsite

About The Position

Coordinates patient scheduling activities—including appointments, procedures, and exams—across multiple hospitals, physician practices, outpatient departments, modalities, and facilities. Facilitates communication among staff, referral sources, and physician offices about scheduling concerns and issues. The role involves collecting clinical and insurance information, verifying patient demographics, scheduling appointments and diagnostic procedures, and educating patients, families, and physician offices about protocols, referrals, insurance, and testing criteria. The coordinator uses scheduling and patient-specific software, supports staff and referring offices, monitors procedures and protocols, and recommends improvements while working to reduce errors and rework.

Requirements

• High school diploma or GED.
• Six months of medical office, call center, or customer-service-oriented work experience; an Associate's Degree or higher may be accepted in lieu of work experience.
• Ability to maintain strict confidentiality.
• Ability to work in a fast-paced environment while handling multiple responsibilities.
• Detail-oriented, with the ability to enter information accurately into electronic systems.
• Ability to handle stressful situations.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Familiarity with EMR and scheduling systems such as EPIC and PHS.
• Bilingual English/Spanish.

Responsibilities

• Collect clinical information, obtain insurance information, and verify patient demographics to support appropriate scheduling of screening and diagnostic tests.
• Schedule patients for physician appointments and diagnostic test procedures.
• Educate patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria.
• Monitor practice protocols and department procedures and recommend improvements.
• Use scheduling software and other patient-specific software applications to facilitate patient access to the network.
• Serve as a resource for staff, physicians, and referring offices.
• Reduce errors, rework, and defects through conscientious attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED