Scheduling Coordinator

Intertek•Kentwood, MI

62d•$20 - $23•Onsite

About The Position

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognised brands and companies, is actively seeking a Scheduling Coordinator to join our Business Assurance team in our Kentwood office. This is a fantastic opportunity to grow a versatile career in Business Assurance! Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

Requirements

High school diploma required with associate or higher college degree preferred.
Minimum of 2 years in customer service working directly with customers and office staff.
Ability to interact with clients and staff.
Technical willingness (will be educated on industry requirements)
Knowledge of Quality Management System principles preferred (will be educated on QMS principles).
Proven attention to details.
Ability to prioritize and organize numerous clients, sales and related tasks
Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
Experience with electronic databases and Web based systems is preferred.
Excellent oral and written communications skills.
Ability to obtain, evaluate and act upon factual information.
Ability to work alone and as a team player.
Attendance is a key to a successful scheduling department.

Nice To Haves

associate or higher college degree preferred
Experience with electronic databases and Web based systems is preferred.

Responsibilities

Daily scheduling of both existing and new clients.
Scheduling clients with qualified auditing personnel using judgment based on logistics, financial impact and time.
Daily telephone and email interaction with clients, auditors and staff.
Able to handle high volume of communication and requests from clients and staff.
Track and analyze issues related to scheduling activities.
Prepare assignment and confirmation letters to clients and auditors.
Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.