Scheduling Coordinator

Triangle Family Dentistry•Summerville, SC

About The Position

The Scheduling Coordinator checks out patients, collects outstanding balances, reviews schedules, makes appointments, answers phones, and contacts insurance companies. The position may also involve tasks outside the typical Scheduling Coordinator role, including reviewing treatment plans and serving as backup for other front-office positions. The coordinator works with patients, doctors, and the clinical team to support an accurate, productive schedule and a seamless patient-management experience.

Requirements

At least 1 year of administrative assistant, front-office, or patient-advocate experience; dental or medical setting preferred.
Computer proficiency, including Microsoft Office Suite and practice-management software such as Tab32, and ability to learn new programs.
Well-organized and able to prioritize multiple tasks and responsibilities.
Ability to think independently and exercise sound judgment.
Ability to perform frequent, repetitive work with attention to detail.
Flexibility and a positive approach to different work assignments.
Ability to follow instructions and take responsibility for one's own actions.
Ability to maintain confidentiality regarding patients and patient care.
Ability to work independently and in a team environment.

Nice To Haves

Administrative assistant, front-office, or patient-advocate experience in a dental or medical setting.
Experience with practice-management software such as Tab32.

Responsibilities

Answer phone calls and schedule appointments for new and existing patients.
Collect all monies due for services rendered.
Contact insurance companies to obtain accurate benefit breakdowns and enter the information into Practice Management Software (Tab32).
Review and audit patients and update their status in Tab32.
Review upcoming schedules for appointment accuracy and frequency limitations.
Determine dental benefit eligibility, limitations, and payment estimates needed to facilitate financial arrangements.
Confirm appointments that have not been confirmed through Yapi software.
Scan EOBs and call doctors to request updated panoramic X-rays.
Create dental claims and send them electronically each day.
Correspond accurately with patients verbally and by email.
Oversee appointment schedules to create a seamless and productive day.
Coordinate and collaborate with the clinical team to ensure a seamless patient-management experience.
Present treatment plans when necessary.
Respond to doctors', patients', and employees' concerns and inquiries, and seek assistance when necessary.
Perform general office duties and other duties as required.