Scheduling Coordinator

Lehigh Valley Health Network • Allentown, PA

7d • Onsite

About The Position

The Scheduling Coordinator coordinates patient scheduling activities, including appointments, procedures, and exams, across multiple hospitals, physician practices, outpatient departments, modalities, and facilities. The role facilitates communication among staff, referral sources, and physician offices about scheduling concerns and issues. It collects clinical information, obtains insurance details, and verifies patient demographics to support appropriate scheduling of screening and diagnostic tests. The coordinator also educates patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria; monitors practice protocols and department procedures; and recommends improvements. The position uses scheduling and patient-specific software to facilitate access to the network, serves as a resource for staff, physicians, and referring offices, and works to reduce errors, rework, and defects through careful attention to detail.

This is an onsite day-shift position at 1255 S Cedar Crest Blvd in Allentown, with a stated schedule of Monday through Friday, 8:00 a.m. to 4:30 p.m. The department is LVPG-L Colon Rectal Surgical Associates.

Requirements

• High school diploma or GED.
• Six months of medical office, call center, or customer-service-oriented work experience, or completion of an Associate's Degree program or higher in lieu of work experience.
• Ability to maintain strict confidentiality.
• Ability to work in a fast-paced environment while handling multiple responsibilities.
• Detail-oriented, with the ability to enter information accurately into electronic systems.
• Ability to handle stressful situations.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Familiarity with EMR and scheduling systems such as EPIC and PHS.
• Bilingual English/Spanish.

Responsibilities

• Coordinate patient scheduling for appointments, procedures, and exams across multiple hospitals, physician practices, outpatient departments, modalities, and facilities.
• Facilitate communication among staff, referral sources, and physician offices regarding scheduling concerns and issues.
• Collect clinical information, obtain insurance details, and verify patient demographics for appropriate scheduling of screening and diagnostic tests.
• Schedule patients for physician appointments and diagnostic test procedures.
• Educate patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria.
• Monitor practice protocols and department procedures and recommend improvements.
• Use scheduling software and other patient-specific software applications to facilitate patient access to the network.
• Serve as a resource for staff, physicians, and referring offices.
• Reduce errors, rework, and defects through conscientious work and attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED