Scheduling Coordinator (After Hours) - CHS

Anixter Center•Chicago, IL

47d•$0 - $20

About The Position

The Scheduling Coordinator works independently to assess and meet customer needs for interpreting and captioning requests, ensuring accuracy and attention to detail. The role collects and manages relevant information, maintains current records of Deaf consumer and business client interpreter preferences, confirms assignments promptly, and provides responsive customer service. It also performs administrative and departmental support duties that help ensure the smooth operation of interpreting services.

Requirements

High school diploma or equivalent.
Excellent communication skills.
Excellent interpersonal skills, including the ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational skills and attention to detail.
Ability to communicate via standard telephone or video phone.
Ability to organize and manage multiple priorities.
Strong analytical skills.
Ability to support team members’ success.
Familiarity with Microsoft Office Suite and other database systems.
Ability to work independently and prioritize tasks.
Ability to promote and adhere to company values.
Commitment to a diverse, inclusive, and equitable work environment.

Nice To Haves

Bachelor’s degree preferred.
Customer service, call center, or other business background preferred.
Knowledge of sign language and Deaf culture desired but not required.

Responsibilities

Receive and process customer agreements and interpreter or captioning requests, accurately entering details into the scheduling platform.
Ensure data is accurate and complete, and promptly follow up to obtain information needed to fulfill requests.
Assess assignment demands and match assignments with appropriately qualified interpreters or captioners based on required competencies.
Respond promptly and accurately to inquiries about services.
Communicate professionally with customers, Deaf consumers, and interpreters, maintaining a high standard of customer service.
Make timely decisions within established guidelines when addressing unexpected situations or schedule changes.
Prioritize and manage multiple tasks while maintaining efficiency despite frequent interruptions.
Maintain detailed, current interpreter records, including skill areas, certifications, and suitability for different assignments.
Communicate information about laws and regulations concerning equal communication access for Deaf, DeafBlind, and Hard of Hearing individuals.
Explain interpreting service policies, procedures, and assignment demands to customers, while gathering necessary assignment details.
Ensure interpreters receive accurate and complete assignment information and follow up on questions.
Collect and update interpreter availability, preferences, and assignment data in the scheduling system.
Confirm assignments and coordinate team or partner interpreters as needed to support interpreter satisfaction.
Collaborate with team members to keep workflows current, organized, and efficient.
Assist with preparing department mailings and informational emails to interpreters.