After Hours Supervisor

Home Instead•Green Bay, WI

4d•Remote

About The Position

The After Hours Supervisor coordinates clients with care professionals to support safe, compassionate care in clients’ homes. The role focuses on creating quality matches, managing schedules, responding to staffing changes, and maintaining service quality and continuity. Candidates must reside in Door, Brown, or Outagamie County for this remote position. The schedule is 40 hours per week: Friday 4:30 p.m.–10 p.m., Saturday 6 a.m.–10 p.m., Sunday 6 a.m.–10 p.m., and Monday 6 a.m.–8:30 a.m. The supervisor maintains a consistent home-office presence, participates in periodic overnight on-call shifts, and may provide coverage for holidays, training sessions, and other assignments as needed. The role uses the Home Instead Operating System (WellSky) to document communications, schedule changes, and other relevant activity.

Requirements

Associate’s degree preferred, or equivalent professional experience.
Strong computer skills and proficiency in Microsoft Word, Excel, and scheduling software.
Ability to work independently, exercise sound judgment, and maintain discretion.
Exceptional written and verbal communication and interpersonal skills.
Strong organizational and time-management abilities, with meticulous attention to detail.
Problem-solving, negotiation, and relationship-building skills.
Positive, resilient, and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
Professional integrity, reliability, and commitment to excellence.
Regular, predictable attendance.
Must reside in Door, Brown, or Outagamie County.

Nice To Haves

Associate’s degree.

Responsibilities

Create and maintain client and care professional schedules, prioritizing quality matches and seamless service.
Place care professionals promptly when there are call-offs, schedule gaps, or changing client needs.
Anticipate staffing needs and address scheduling challenges proactively across shifts.
Maintain a consistent home-office presence and respond promptly to client and care professional needs.
Participate in periodic overnight on-call shifts to support 24/7 coverage and continuity of care.
Build positive relationships with clients and care professionals through active listening, negotiation, and professional communication.
Guide care professionals on client care plans, company policies, and service standards.
Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility.
Manage schedules to maintain service hours, minimize overtime, and comply with company and client policies.
Identify and follow through on opportunities to improve service delivery and care quality.
Document communications, schedule changes, and relevant activity in the Home Instead Operating System (WellSky).
Arrange transportation for care professionals as needed, such as scheduling Uber rides.
Participate in team, administrative, and care professional meetings.
Provide coverage for holidays, training sessions, and other assignments as needed.