After Hours Supervisor
About The Position
We Care Senior Care, a Home Instead franchise, seeks an After Hours Supervisor to connect clients with care professionals and support high-quality, reliable care. The supervisor coordinates client and care professional schedules, responds to coverage gaps, and works to create effective matches that support client satisfaction and continuity of care. Candidates must reside in Door, Brown, or Outagamie County for this remote position. The role is scheduled for 40 hours per week: Friday 4:30 p.m.–10 p.m., Saturday 6 a.m.–10 p.m., Sunday 6 a.m.–10 p.m., and Monday 6 a.m.–8:30 a.m. The position also includes periodic overnight on-call shifts and may require holiday coverage, training sessions, and other assignments. The supervisor communicates with clients and care professionals, provides guidance on care plans and company standards, coordinates client introductions and transportation, documents activity in the Home Instead Operating System (WellSky), and collaborates with colleagues. The organization describes its culture as mission-driven and grounded in the value of Love, including patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment.
Requirements
- Associate’s degree preferred, or equivalent professional experience.
- Strong computer skills, including proficiency in Microsoft Word, Excel, and scheduling software.
- Ability to work independently, exercise sound judgment, and maintain discretion.
- Exceptional written and verbal communication and interpersonal skills.
- Strong organizational and time-management abilities, with meticulous attention to detail.
- Problem-solving, negotiation, and relationship-building skills.
- Positive, resilient, and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
- Professional integrity, reliability, and commitment to excellence.
- Regular, predictable attendance.
- Must reside in Door, Brown, or Outagamie County.
Nice To Haves
- Associate’s degree.
Responsibilities
- Manage the creation and maintenance of client and care professional schedules, with a focus on quality matches and seamless service.
- Place care professionals in response to call-offs, schedule gaps, and changing client needs.
- Anticipate staffing needs and address scheduling challenges to maintain smooth operations across shifts.
- Maintain a consistent home office presence and respond promptly to client and care professional needs.
- Participate in periodic overnight on-call shifts to support 24/7 service and continuity of care.
- Build relationships with care professionals and clients through listening, negotiation, and professional communication.
- Guide care professionals in interpreting client care plans, company policies, and service standards.
- Coordinate introductions between new clients and care professionals.
- Manage schedules to maintain service hours, minimize overtime, and comply with company and client policies.
- Identify opportunities to improve service delivery and follow through to maintain care standards.
- Document communications, schedule changes, and relevant activity in the Home Instead Operating System (WellSky).
- Arrange transportation for care professionals as needed, such as scheduling Uber rides.
- Participate in team, administrative, and care professional meetings.
- Provide coverage for holidays, training sessions, and other assignments as needed.
Benefits
- Competitive pay
- Flexible schedule
- Health, dental, and vision insurance
- Paid time off
- 401(k) with company match
- Paid orientation and ongoing training
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
