Scheduling Coordinator

Companions and Homemakers•Gurnee, IL

5d•$23 - $26•Hybrid

About The Position

As a Scheduling Coordinator, you will be the primary first point of contact for clients and caregivers in your region. You will be responsible for timely scheduling of caregivers to meet clients’ scheduled care needs and for supervising caregivers in your region to help ensure they uphold the company’s mission and provide quality care to clients. The position works in a supportive, team-oriented office environment. Work in the office four days per week and from home one day per week. The hiring pay range is $23–$26 per hour; final compensation may depend on relevant work experience, skills, certifications, and location.

Requirements

At least one year in the homecare or healthcare industry preferred.
At least one year of client scheduling experience preferred.
Strong written and oral communication skills.
Ability to work with a wide range of personalities in a diverse environment.
Strong computer skills, including working in an EMR, sending and receiving email, and reviewing and analyzing spreadsheet data.
Strong coaching and interpersonal skills; ability to build trust and maintain effective working relationships, work as part of a team, and motivate and develop field staff.
Ability to handle confidential documents and sensitive information professionally.
Ability to work effectively in a fast-paced setting using technology-based programs and platforms.
Experience mediating and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
Skill in investigating and resolving employee and client relations issues, including gathering and analyzing documentation and recommending potential solutions.
Ability to manage multiple projects, changing priorities, and frequent heavy workloads, which may require work outside normal business hours.
Exemplary organizational and time-management skills.

Nice To Haves

Bilingual Spanish-speaking ability.

Responsibilities

Prioritize assignment of open client schedules and complete work assigned by a supervisor in a timely manner.
Manage and oversee coordination of new client referrals to ensure timely staffing, and keep operational leaders informed about activities that affect admission.
Coordinate caregiver schedules to promote client consistency, minimize overtime and incentives, and control costs while meeting client needs within budget.
Receive, investigate, and resolve client complaints related to scheduling and care needs; work with a supervisor on more serious complaints.
Ensure caregivers receive progressive disciplinary action for non-clinical performance issues as needed, under supervisor direction.
Advocate for caregivers experiencing concerns, including payroll issues or concerns with a client.
Document client and caregiver interactions and changes in the EMR, keeping information as up to date as possible.
Work with state care managers, when applicable, to communicate changes in client care needs and resolve care issues or concerns.
Communicate recruiting needs to operational leaders and the recruiting department; participate in recruitment, hiring, and orientation as needed.
Collect service agreements and non-medical forms from clients or contacts as assigned by a supervisor.
Handle internal and external phone interactions efficiently and courteously.
Demonstrate sound judgment, problem-solving and planning, commitment to the company’s mission, initiative, compassion and respect for older adults, and the ability to accept constructive criticism.
Perform other duties as business needs change.