Scheduling Coordinator

Unity Hospice•De Pere, WI

About The Position

The Scheduling Coordinator manages all scheduling functions through proficient use of the scheduling module, using problem-solving and customer service skills to support effective staff scheduling and accurate timekeeping. The role also provides administrative support to multiple leaders and departments and assists department leaders with staff education and training related to the scheduling module. This is a full-time position of 40 hours per week. Regular shifts are 8 hours, from 6:00 a.m. to 2:30 p.m. Weekend rotation is a minimum of every third weekend (currently every fourth weekend); weekend shifts are 10 hours, from 7:00 a.m. to 5:00 p.m. The role works approximately two holidays per year.

Requirements

High school diploma or GED required.
Exceptional attention to detail and strong organizational skills.
Ability to work collaboratively across teams and departments.
Excellent customer service and professional communication skills.
Strong Microsoft Office and scheduling system proficiency.
Ability to communicate clearly, verbally and in writing, with diverse audiences.
Ability to manage multiple priorities and respond to changing staffing needs.
Strong problem-solving skills and ability to make sound decisions in time-sensitive situations.
Ability to maintain accurate documentation and manage scheduling data responsibly.

Nice To Haves

Associate’s degree preferred.
Minimum of 2 years of healthcare scheduling, staffing coordination, or related administrative experience preferred.

Responsibilities

Develop and maintain the master staffing schedule, including schedules for current and new employees.
Monitor the schedule daily, make necessary adjustments accurately and thoroughly, and communicate changes effectively to staff.
Troubleshoot questions and issues related to the scheduling module.
Participate in scheduling meetings and follow up on unresolved issues requiring staff scheduling adjustments.
Partner with patient services directors and human resources regarding staffing issues and concerns.
Review and approve all requests in the scheduling module.
Manage the staffing paid-time-off process as directed.
Develop training materials and presentations related to the scheduling module.
Conduct training in areas of expertise related to the scheduling module.
Clear Cell-Trak alerts as directed.
Provide administrative support to multiple leaders and departments.
Assist department leaders with ongoing staff education and training related to the scheduling module.