Scheduling Coordinator
Reynolds Orthodontics•Rochester Hills, MI
About The Position
The Scheduling Coordinator handles patient intake and flow and coordinates appointments and scheduling with the practice and doctors. The role requires strong attention to detail and organization in a fast-paced environment. The coordinator schedules appointments, authorizes and sends relevant medical records and orders, maintains accurate patient schedules, and works with team members and doctors to address scheduling issues. The position also requires a positive, friendly, service-oriented approach to patients and a willingness to receive training and coaching.
Requirements
- High school diploma.
- 1–3 years of relevant experience.
- Understanding of industry best practices related to schedule coordination and patient intake.
- Excellent customer service experience.
- Excellent written and oral communication skills.
- Compassion and a high level of service for patients, parents, and staff.
- Integrity and a commitment to doing the right thing.
- Dependability and reliability in attending work as scheduled.
- Attention to detail.
- Ability to organize work, handle a variety of tasks simultaneously, and consistently meet deadlines.
- Professional manner and appearance at all times.
- Computer skills, including Microsoft Office and web browsers.
- Telephone skills, including proper telephone etiquette and information-gathering skills.
Responsibilities
- Schedule appointments and authorize and send pertinent medical records and orders.
- Maintain a positive and friendly attitude and provide excellent customer service to patients.
- Coordinate patient schedules and practice flow, maintaining schedules accurately and attentively.
- Be receptive to training and coaching on best practices.
- Maintain an organized working space.
- Coordinate with team members and doctors as needed to address scheduling issues or questions.
- Perform other duties as required that relate to the position.
Benefits
- Monthly bonus opportunities.
- Medical/Rx coverage.
- Dental coverage.
- Vision coverage.
- Retirement plan (401(k)) with a percentage match.
- Flexible spending accounts.
- Health savings accounts.
- Employee assistance program.
- Other benefit options.
- Benefit-eligible new hires can enroll in coverage effective on their first day of employment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
