Scheduling Coordinator

Lehigh Valley Health Network • Allentown, PA

24d • Onsite

About The Position

The Scheduling Coordinator coordinates patient scheduling activities, including appointments, procedures, and exams across hospital, physician practice, outpatient, modality, and facility settings. The role facilitates communication among staff, referral sources, and physician offices about scheduling concerns and issues.

The coordinator collects clinical and insurance information, verifies patient demographics, schedules appointments and diagnostic procedures, and educates patients, families, and physician offices about protocols, procedures, insurance, referrals, and testing criteria. The position uses scheduling and patient-specific software to support patient access, monitors department protocols and procedures, and recommends improvements. It also serves as a resource to staff, physicians, and referring offices, with attention to reducing errors and rework.

This is an onsite, day-shift position in Breast Health Services Administration in Allentown. The schedule is Monday through Friday, with varying hours between 7:30 a.m. and 6 p.m.

Requirements

• High school diploma or GED.
• Six months of medical office, call center, or customer-service-oriented work experience; an Associate's Degree program or higher may be accepted in lieu of this work experience.
• Ability to maintain strict confidentiality.
• Ability to work in a fast-paced environment while handling multiple responsibilities.
• Detail-oriented, with the ability to enter information accurately into electronic systems.
• Ability to handle stressful situations.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Familiarity with EMR and scheduling systems such as EPIC and PHS.
• Bilingual English/Spanish.

Responsibilities

• Collect clinical information, obtain insurance information, and verify patient demographics for appropriate scheduling of screening and diagnostic tests.
• Schedule patients for physician appointments and diagnostic test procedures.
• Educate patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria.
• Monitor practice protocols and department procedures and recommend improvements.
• Use scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serve as a resource for staff, physicians, and referring offices.
• Work conscientiously and with attention to detail to reduce errors, rework, and defects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED