Scheduling Coordinator

BAYADA Home Health Care•Dartmouth, MA

20d•Onsite

About The Position

BAYADA Home Health Care is hiring a Scheduling Coordinator for its Assistive Care State Programs Office in Dartmouth, Massachusetts. The role supports daily office operations by coordinating client and caregiver schedules, assisting with client service needs, and helping ensure continuity of care throughout Bristol County, including New Bedford, Dartmouth, Fairhaven, Mattapoisett, Marion, and Rochester. The position works closely with Client Services Managers, caregivers, clients, and office leadership in a fast-paced, high-volume environment. The position is fully onsite, Monday through Friday, from 8:30 a.m. to 5:00 p.m., with no travel and no on-call responsibilities. The starting pay is $24.00 per hour, approximately $52,000 annually. BAYADA offers a supportive office team, paid training and onboarding, and career development opportunities.

Requirements

High school diploma or equivalent required.
At least two years of customer service experience required.
Strong phone presence and interpersonal communication skills.
Ability to multitask and adapt quickly in a fast-paced environment.
Comfort working in a busy office with frequent phone and team interaction.
Strong computer, data entry, and organizational skills.
Ability to read, write, and effectively communicate in English.
Acceptable pre-employment assessment results.
Exemplifies compassion, excellence, and reliability.

Nice To Haves

At least one year of scheduling experience preferred.
Healthcare, home care, staffing, or customer service experience is a plus.
Bilingual Portuguese, Spanish, and/or Creole candidates are highly encouraged to apply.

Responsibilities

Demonstrate and communicate BAYADA’s core values and The BAYADA Way.
Develop working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures.
Assist Client Services Managers with scheduling and call-out coverage.
Coordinate client service schedules to ensure continuity of care.
Enter and maintain caregiver schedules and client referrals accurately.
Communicate with clients about service start dates and scheduling updates.
Build and maintain positive relationships with clients and caregivers.
Support onboarding and training logistics for newly hired caregivers.
Collaborate with Client Services Managers and office leadership to support daily operations.
Use sound judgment and problem-solving skills to manage changing priorities in a high-volume environment.
Maintain accurate records and data entry within office systems.
Support the office in delivering exceptional client and employee experiences.