Scheduling Coordinator

Elite Home Health Care•Buffalo, NY

11d•$23 - $25•Onsite

About The Position

Elite Home Health Care is a licensed home care agency serving New York Metropolitan, Central, and Upstate NY Regions. The Scheduling Coordinator manages an assigned caseload and coordinates home care service placements between clients and caregivers to support timely, appropriate care. The role involves maintaining accurate patient and caregiver records, coordinating staffing, addressing issues with team members and management, and assisting with on-call duties as scheduled. The position is on-site and requires flexibility to accommodate departmental and patient needs.

Requirements

General experience in healthcare or a related area is preferred.
Proficiency in Microsoft Office Suite, HHA Exchange, and internet navigation.
Strong leadership and problem-solving skills.
Strong organizational abilities and attention to detail.
Strong oral and written communication skills for communicating with employees, patients, and families.
Ability to define problems and goals, collect data, establish facts, take action, and address issues.
Ability to multitask in a fast-paced environment.
Flexible schedule to accommodate departmental and patient needs.

Nice To Haves

General experience in healthcare or a related area.

Responsibilities

Manage an assigned caseload and help ensure patients receive appropriate home care services.
Coordinate placement of services between clients and caregivers using HHA eXchange.
Maintain caseloads to support timely and appropriate patient care.
Attend departmental training and meetings on policies, procedures, and best practices.
Assist the team lead with coverage and collaborate with team members to address staffing issues.
Discuss schedules, availability, attendance, and other important issues with department staff.
Update patient and caregiver records accurately and promptly in HHA eXchange.
Verify caregiver attendance daily and prioritize staffing cases involving no-shows or call-outs based on patient needs.
Handle calls, emails, and faxes from contractors and clients requesting information or report updates; discuss patient status with nurse care managers.
Receive caregiver complaints about working conditions or policies and collaborate with management to resolve issues in employees’ best interests.
Assist with on-call duties as scheduled.