Scheduling Coordinator - Mansfield

OhioHealth•Mansfield, OH

About The Position

The Scheduling Coordinator is responsible for the daily scheduling of inpatient and/or outpatient procedures. The role verifies demographic and insurance information, applies knowledge of medical procedures and terminology, and provides exceptional customer service. The coordinator educates patients about where to check in for procedures and how to prepare. The position screens and directs telephone calls, schedules patient services across centers, provides information about services and resources, and gathers information needed to process patient registration. It maintains and updates patient preregistration, coordinates cancellations and rescheduling, responds to inquiries about patient schedules or status, and monitors daily schedule progress. The coordinator also works with other departments and individuals to address needs, communicates service concerns to management, maintains confidentiality, and contributes to problem-solving and process-improvement efforts. As part of a High Reliability Organization, the role requires a focus on safety, quality, and efficiency. Other miscellaneous duties may be assigned, and the job profile is subject to change.

Requirements

High school diploma or GED.
Knowledge of medical procedures.
Basic computer and typing skills.
Two years of experience in a healthcare setting or two years of scheduling experience.
Two years of secretarial or unit clerk experience.

Responsibilities

Screen and direct telephone calls and schedule patient services for centers.
Provide detailed information about services and resources across multiple departments and services.
Interview patients and obtain the information needed to process registration.
Update patient preregistration and coordinate cancellations and rescheduling.
Respond to calls from health center areas regarding patient schedules or status.
Monitor progress of daily schedules.
Direct calls within three rings and follow established customer-service standards.
Inform management of patient complaints or other service concerns.
Maintain confidentiality in all communications.
Identify and coordinate needs and communicate with physicians, department managers, office staff, and other departments or individuals.
Identify and implement solutions to problems.
Participate in department process-improvement efforts, meetings, work-related classes, and coworker orientation.
Perform other miscellaneous duties as needed.
Focus on safety, quality, and efficiency when performing job duties.