Home Care Agency - Scheduling Coordinator (Russian/Spanish/Creole and English)
About The Position
YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. We are looking for individuals with both home care coordination experience and are bilingual (Russian/Spanish/Creole and English). This role involves coordinating and scheduling home care services, assigning caregivers, managing a high volume of calls, adapting to scheduling changes, maintaining accurate records, tracking attendance, reviewing temporary orders, calling existing patients monthly, mediating between parties, and providing general administrative support.
Requirements
- Prior home care Coordination experience (staffing cases)
- Must be bilingual in Russian/Spanish/Creole and English
- Ability to demonstrate patience, care, and empathy.
- Excellent phone etiquette and communication skills.
- Must be comfortable working in a fast-paced, team-oriented environment.
Nice To Haves
- Proficiency with HHA eXchange or similar scheduling platforms is a plus.
Responsibilities
- Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
- Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
- Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
- Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
- Maintain accurate and up-to-date scheduling records using HHA eXchange.
- Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
- Review and document temporary orders daily.
- Call existing patients monthly and document communication using internal templates.
- Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
- Provide general administrative support including answering phones, updating reports, and maintaining.
Benefits
- Paid Time-Off
- Medical Coverage, Vision, and Dental Benefits
- 401k Retirement plan + Employer Match
- Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
