Scheduling Coordinator

Aston Carter • Los Angeles, CA

4d • $25 - $26 • Onsite

About The Position

The Scheduler coordinates surgical and clinic scheduling for a busy medical practice, helping ensure patients receive timely, well-organized care before, during, and after surgery. The role manages administrative workflows, supports physicians and clinical staff, and serves as a liaison among patients, providers, billing teams, and external partners. It requires strong organization, communication, and problem-solving skills in a high-volume environment.

This is a contract position based onsite in Los Angeles, California. The day-shift role typically works 8:00 a.m. to 5:00 p.m. in a busy medical office and clinic, with regular use of electronic health records, computers, phones, and standard office equipment. The work involves close collaboration with clinical and administrative teams and requires professionalism, confidentiality, and a neat, professional appearance. The assignment may be renewed depending on performance and practice needs.

The pay range is $25.00–$26.00 per hour. If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave. Eligibility and availability depend on job classification, length of employment, elections, and plan or program terms.

Requirements

• High school diploma or GED.
• Approximately 3 years of experience working with a large medical group practice.
• Demonstrated surgery-scheduling experience in a high-volume medical setting.
• Strong knowledge of medical insurance, including HMO, PPO, and POS plans.
• Experience working with workers compensation cases and related protocols.
• Proficiency in medical office operations, including scheduling, documentation, and coordination with clinical staff.
• Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Strong customer-service skills and the ability to communicate clearly and professionally with patients, physicians, and staff.
• Problem-solving ability to troubleshoot scheduling and practice issues and implement effective solutions.
• Ability to work effectively in a team-based environment and coordinate with multiple departments.

Nice To Haves

• Bachelor’s degree preferred but not required.
• Epic electronic health record experience strongly preferred.
• Familiarity with credentialing processes and maintaining physician licensure and privileges.
• Experience supporting med-legal cases and coordinating with external stakeholders such as adjusters and nurse case managers.
• Comfort developing and distributing patient education materials in collaboration with physicians.
• Experience coordinating physician involvement with external organizations, such as professional teams, teaching roles, or speaking engagements.
• Strong written communication skills for correspondence, forms, and documentation.
• Organizational skills to manage work queues, calendars, and competing priorities in a dynamic environment.

Responsibilities

• Perform surgery-scheduling functions, including verifying medical insurance, scheduling pre- and post-operative appointments, obtaining health clearances, securing surgery authorizations, and scheduling surgical assistants.
• Ensure required pre-operative studies are scheduled and completed before the surgical date.
• Manage physician referral work queues by completing referrals in Epic according to practice protocols and tasks.
• Schedule appointments, triage incoming calls, respond to patient questions and concerns, and provide high-quality customer service.
• Escalate patient complaints to a supervisor when appropriate while maintaining professionalism and empathy.
• Coordinate daily physician practice operations with medical assistants and other staff to support smooth clinic flow.
• Troubleshoot patient and physician issues, identify root causes, and take appropriate steps to resolve problems promptly.
• Handle physician correspondence, forms, authorization requests, and transcription needs as required.
• Support med-legal and workers compensation cases by coordinating with adjusters and nurse case managers, submitting authorization requests, and following up for status updates and documentation.
• Complete credentialing processes at physician facilities when necessary, and ensure curricula vitae, medical staff privileges, state licenses, and DEA credentials remain current.
• Monitor practice workflow, assist with work assignments, and recommend process improvements to enhance efficiency and service quality.
• Liaise with other departments to coordinate care, resolve operational issues, and support cross-functional collaboration.
• Provide information, documentation, and operational insight for meetings and audits as needed.
• Coordinate physician mentoring opportunities with fellows, students, and other learners, including schedules and logistics.
• Collaborate with billing and health information services departments on requested chart audits and documentation reviews.
• Submit surgical reports and daily clinic charges promptly to the billing department to support accurate, timely reimbursement.
• Work with the billing department to facilitate patient financial arrangements as appropriate.
• Communicate with patients on behalf of physicians about surgery-related concerns and provide clear, timely updates.
• Provide patients with detailed surgical scheduling information, coordinate resources, and offer support before, during, and after procedures.
• Distribute physician-directed health education materials, including forms, videos, and articles.
• Develop patient-facing pre- and post-surgery care materials and related correspondence in collaboration with physicians.
• Coordinate schedules and logistics for physician outside services, including professional and collegiate team coverage, teaching commitments, and speaking engagements.
• Manage logistics of care for VIPs and patients with special needs with discretion, organization, and service.
• Maintain professionalism and confidentiality in a fast-paced, patient-focused healthcare setting.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance, including voluntary life and AD&D coverage for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave

What This Job Offers

• Education Level: High school or GED