Scheduling Coordinator

IKS Health Career•Coppell, TX

12d•Onsite

About The Position

The Scheduling Coordinator plays a vital role in front-end Revenue Cycle Management (RCM) and patient access, serving as the direct point of contact for patients. The position manages inbound and outbound scheduling calls, registers patient demographic and insurance information accurately, and optimizes provider schedule utilization. By ensuring data integrity at the scheduling stage, the coordinator helps provide a seamless patient experience while reducing downstream billing errors and claim denials. This is a full-time, onsite position in Coppell, Texas.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a healthcare contact center, medical scheduling, or patient access role.
Familiarity with medical terminology, commercial insurance, Medicare, Medicaid, and basic RCM concepts.
Experience using Electronic Health Record (EHR) and Practice Management (PM) scheduling software.
Exceptional phone etiquette, active listening, and a compassionate approach to patient care.
High accuracy in patient registration and insurance data entry.
Ability to handle anxious or frustrated patients with composure and professionalism.
Ability to navigate multiple software applications simultaneously in a fast-paced environment.
Strong self-management skills in a high-volume call center setting.

Responsibilities

Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties.
Capture and verify complete, accurate patient demographic and insurance details during scheduling.
Perform basic real-time insurance eligibility checks and inform patients of copays, balances, or required referral or prior authorization needs before their visit.
Follow provider-specific scheduling templates, visit-type rules, and clinical guidelines to optimize clinical flow and capacity utilization.
Place outbound reminder calls, follow up on missed appointments and no-shows, and manage recall waitlists to keep provider calendars full.
Resolve patient inquiries, handle sensitive interactions with empathy, and escalate complex issues appropriately.
Maintain compliance with HIPAA guidelines, patient privacy laws, and IKS operational standards.
Meet or exceed daily performance metrics for call handle time, schedule accuracy, quality assurance scores, and attendance.