Scheduling Coordinator

Schuylkill • Allentown, PA

6d • Onsite

About The Position

Coordinates patient scheduling activities, including appointments, procedures, and exams across multiple hospitals, physician practices, outpatient departments, modalities, and facilities. Facilitates communication among staff, referral sources, and physician offices about scheduling concerns and issues. The position is onsite in Allentown, Pennsylvania, with a day-shift schedule of Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or GED.
• At least 6 months of medical office, call center, or customer service-oriented work experience; completion of an associate's degree program or higher may be accepted instead of work experience.
• Ability to maintain strict confidentiality.
• Ability to work in a fast-paced environment while handling multiple responsibilities.
• Detail-oriented, with the ability to enter information accurately into electronic systems.
• Ability to handle stressful situations.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Familiarity with EMR and scheduling systems such as EPIC or PHS.
• Bilingual English/Spanish.

Responsibilities

• Collect clinical information, obtain insurance details, and verify patient demographics to support appropriate scheduling of screening and diagnostic tests.
• Schedule patients for physician appointments and diagnostic test procedures.
• Educate patients, families, and physician offices about department protocols, procedures, insurance, referrals, and testing criteria.
• Monitor practice protocols and department procedures, and recommend improvements.
• Use scheduling software and other patient-specific software applications to facilitate patient access to the network.
• Serve as a resource for staff, physicians, and referring offices.
• Work conscientiously and attentively to reduce errors, rework, and defects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED