Scheduling Coordinator

Qualicare Home Care Corpus Christi•Corpus Christi, TX

7d•Hybrid

About The Position

Qualicare Home Care Corpus Christi is looking for compassionate, caring, and reliable individuals to join our family as Scheduling Coordinators. Qualicare location offers Concierge Home Care Services that focus on providing the best quality of life for our clients and peace of mind for their families. The scheduling coordinator performs clerical functions to ensure the efficient processing of referred clients to Qualicare Home Care Corpus Christi. She/he organizes and schedules employees for referred clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures; may be required to be on call after regular business hours as directed by the Administrator and/or Care Coordinator. Scheduling Coordinator will be trained to provide home care services in the event of emergency situations. Qualicare Home Care Corpus Christi provides services as agreed.

Requirements

Knowledgeable in or able and willing to learn Windows applications
Experience with or able and willing to learn scheduling software.
Strong customer service skills
High attention to detail
Strong problem-solving skills

Nice To Haves

Flexible work from home options available.

Responsibilities

Effectively meets the needs of each client by scheduling the client with caregiving services
Monitors referral trends and anticipates increases/decreases
Responds to client/employee inquiries immediately
Ensures all relevant information is received either in written/verbal/electronic format
Assists with tracking and validating client-related and staff-related documentation
Assesses client satisfaction
Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Administrator and/or Care Coordinator immediately