Scheduling Coordinator

OneOncology • Murfreesboro, TN

3d

About The Position

The Scheduling Coordinator is responsible for advanced scheduling of patient appointments, including complex chemotherapy treatment plans, outside referrals, radiology, and procedures. The role coordinates the needs of multiple parties to improve scheduling and reporting efficiency, and also supports telephone coverage, daily reports, tasks, instant messages, emails, and portal requests. The position may require travel or floating to other clinics to meet business needs and requires maintaining the confidentiality of patient information and adhering to Tennessee Oncology policies and procedures.

Requirements

• High school graduate or equivalent GED.
• At least 2 years of previous professional office experience with customer service experience.
• Strong computer skills, including Windows file management, MS Office, and email.
• Good verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Ability to travel to clinics when necessary.
• Ability to lift 25 pounds.

Nice To Haves

• Electronic Medical Records experience.
• Experience with electronic medical scheduling.
• Knowledge of medical terminology.

Responsibilities

• Answer telephones and greet patients courteously and efficiently; route calls and messages to the appropriate discipline or department.
• Follow management policies and procedures to standardize processes across clinics.
• Conduct patient check-out workflows according to policy and procedure.
• Interpret orders and treatment plans and schedule appointments according to complex scheduling guidelines.
• Distribute appropriate documents to patients and provide scheduling and preparation details.
• Track patients in the EHR for their next location and ensure they are not missed.
• Follow up on canceled and missed appointments and document them properly.
• Schedule internal and external patient appointments, including clinic appointments, referrals, radiology appointments, procedures, hospital admissions, and virtual tumor boards.
• Run or work daily reports to identify patients with unscheduled orders, including unscheduled, radiology, and internal and external referral reports.
• Distribute communications to patients regarding governmental, insurance, and quality initiative programs.
• Generate and distribute EHR clinical summaries to external providers' offices.
• Communicate information about the Patient Engagement Portal and assist patients with registration.
• Maintain communication with the pre-certification team regarding urgent cases and denial or peer-to-peer requests.
• Fax the appropriate billing documents with diagnostic orders when a patient is on study.
• Follow standard operating procedures for external follow-ups.
• Respond promptly to requests from patients, physicians, managers, clinics, and other departments while demonstrating excellent customer service.
• Communicate with other staff members using the instant messaging system.
• Scan documents into the EHR when necessary and send portal invitations as needed.
• Travel or float to other clinics when required for business needs.
• Maintain the confidentiality of patient information and adhere to Tennessee Oncology policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED