Scheduling Coordinator

Brightli • Springfield, MO

4d

About The Position

The Scheduling Coordinator supports multiple programs and service lines by building accurate provider schedules, coordinating client appointments, and facilitating communication across departments. This role focuses on solving scheduling problems, improving efficiency, and creating a positive experience for clients and providers. The position is part of Centralized Scheduling in Springfield, Missouri, and supports coordinated care throughout the organization.

The role maintains scheduling and electronic health record information, monitors schedule utilization and client attendance, and produces reports and data to support appointment coordination, program evaluation, and operational decisions. It also requires protecting client privacy and complying with HIPAA requirements. The position involves sedentary work, primarily sitting, with repetitive hand, finger, and arm movements for typing or writing; occasional brief periods of walking or standing may be required.

Requirements

• High school diploma or GED.
• Effective written and verbal communication skills, including the ability to prepare routine reports and communicate clearly with clients, employees, family members, and community contacts.
• Ability to read and interpret safety rules, operating manuals, procedure guides, and other workplace documents.
• Ability to apply basic mathematical skills using whole numbers, fractions, and decimals.
• Ability to follow written, verbal, and diagram-based instructions and use sound judgment to solve problems involving multiple variables.
• Ability to build effective professional relationships through telephone and in-person interactions.
• Ability to follow direction, accept supervision, and collaborate effectively with team members.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Successful completion of required criminal record, driving record, abuse and neglect, and fingerprint checks.

Nice To Haves

• Previous experience working in an office setting.

Responsibilities

• Build and maintain accurate provider schedules for designated programs and service lines in the electronic health record.
• Coordinate program-specific client appointments and work with Client Contact Services to fill available appointment times.
• Review provider schedules, identify potential errors, and collaborate with appropriate teams to resolve scheduling issues.
• Support caseload management by monitoring schedule utilization, client attendance, and discharge processes.
• Collaborate with clinical teams and other departments to improve communication, scheduling efficiency, and the client experience.
• Generate departmental reports and collect data to support appointment coordination, program evaluation, and operational decision-making.
• Maintain accurate schedule and electronic health record information while protecting client privacy and complying with HIPAA requirements.
• Participate in required meetings and complete additional responsibilities as assigned.

Benefits

• Employee Assistance Program with 24/7 counseling services, legal assistance, and financial consultation for employees and their households at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts for hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits, among others, for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career advancement opportunities and promotion from within.
• Supportive workplace culture that promotes employee wellbeing and health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED