Scheduling Coordinator

Lightwave Dental • Wake Forest, NC

3d

About The Position

AB&B Management, the central billing office for multiple dental practices, provides insurance verifications for treatment, insurance-plan database management, and maintenance of patients’ current eligibility status to ensure proper coverage. The posting describes a Guest Support Coordinator position on a positive, patient-centered team serving a multi-office dental and specialty practice. The role helps create a welcoming experience, answers phones, maintains accurate records, and supports dental offices with professionalism and care.

Requirements

• High school diploma or equivalent required.
• Strong communication, organization, and teamwork skills.
• Positive attitude and passion for helping others.

Nice To Haves

• At least two years of customer service experience preferred.
• Dental office experience is a plus.

Responsibilities

• Answer phones professionally and follow telephone etiquette protocol.
• Provide excellent customer service to guests and patients.
• Maintain accurate guest accounts, records, and financial information.
• Coordinate with dental offices to help resolve insurance-related issues.
• Follow office policies, OSHA regulations, HIPAA requirements, and brand standards.
• Remain professional, reliable, and calm in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED