Scheduling Coordinator
About The Position
The Scheduling Coordinator engineers, monitors, and manages the dental schedule for multiple providers and helps patients understand their treatment needs, treatment options, and payment options. The role also performs general front-office duties for the dental office. The position involves preparing and monitoring schedules, coordinating treatment and appointments, supporting patients with insurance and payment information, handling incoming calls, maintaining records, and coordinating with clinical and front-office staff to support the flow of patient care. The role includes physical activities such as repetitive hand, wrist, and finger movements; walking, standing, and sitting for extended periods; raising and lowering objects; occasional stooping, bending, kneeling, reaching above the shoulders, and lifting up to 25 pounds. Close vision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Requirements
- Knowledge of appointment coordinator procedures.
- Skill using standard office equipment, including telephones, calculators, copiers, fax machines, and computers.
- Skill using computer software, including MS Excel, Word, and practice management software.
- Ability to maintain composure and professionalism in stressful situations.
- Ability to develop trust with doctors, co-workers, and patients.
- Ability to work cooperatively with management, staff, and patients.
- Ability to prioritize, organize, and complete tasks in a timely and independent manner.
- Ability to perform repetitive hand, wrist, and finger movements; walk, stand, and sit for extended periods; raise and lower objects; occasionally stoop, bend, kneel, reach above the shoulders, and lift up to 25 pounds.
- Close vision.
Responsibilities
- Provide an exceptional patient experience by scheduling patients properly, using the correct scripts and acting in a timely fashion.
- Prepare, maintain, and monitor schedules.
- Fill canceled or rescheduled appointments to keep the schedule full.
- Understand dental procedures and terminology to support proper scheduling and treatment coordination.
- Schedule and confirm patient appointments.
- Monitor unpaid insurance claims, call insurance companies, and follow up on claims more than 14 days old.
- Review and discuss treatment plans, payment options, and policies with patients.
- Verify dental insurance information.
- Greet patients and ensure each has an identification photo and accurate personal and insurance information in their account.
- Announce patient arrivals to staff and monitor the clock to help ensure patients are seated on time.
- Scan patient forms into dental software and manage the document center.
- Obtain necessary financial and/or medical updates and HIPAA forms.
- Answer incoming calls, including calls from new patients and calls about emergencies, records requests, and follow-up.
- Work closely with clinical staff and other front-office staff to ensure a smooth flow of patient care.
- Perform general front-office duties and other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
