Scheduling Coordinator

Yale New Haven Health•Fairfield, CT

13d

About The Position

The Scheduling Coordinator coordinates patient navigation for infusion services under the guidance of the Patient Services Manager or Assistant Patient Services Manager. The role handles scheduling, authorizations, and communication among patients, providers, and multidisciplinary teams, serving as a liaison between referring offices, patients, pharmacy, and clinical staff to support efficient workflows and an optimal patient experience. The position coordinates infusion appointments and authorizations, communicates with patients about appointments and required lab work, collaborates with pharmacy and clinical staff, and maintains documentation and workflow tracking tools. It also supports coordination between clinic consultations and the infusion suite.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Two years of experience in a clinical or outpatient setting.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively with multidisciplinary teams.
Demonstrate integrity, patient-centered care, respect, accountability, and compassion.

Nice To Haves

Associate's degree or clinical training/certification.
Infusion experience.
Experience with telephone reception and scheduling.
Working knowledge of Epic.
Certification in medical administration or navigation.

Responsibilities

Work two weeks ahead on infusion authorizations and collaborate with the PAR team on pending approvals.
Schedule infusion appointments for authorized patients and manage work queues.
Coordinate peer-to-peer reviews for providers as needed.
Update insurance information one month before infusion appointments.
Check and respond to voicemails concerning patient calls and cancellations.
Place reminder calls for upcoming appointments and lab work completion.
Manage live calls to the infusion center and redirect them appropriately.
Reply to and close loops on In-basket messages.
Complete infusion order and treatment plan sheets for all infusion referrals.
Participate in daily infusion huddles with pharmacy and nursing and weekly multidisciplinary huddles by specialty.
Coordinate daily urgent infusion add-ons with the Infusion Charge RN.
Follow up directly with patients to ensure required pre-infusion labs are completed and treatment is not delayed.
Maintain and update tracking tools, such as Excel sheets for redirected patients.
Ensure accurate documentation and compliance with established protocols.
Serve as a liaison between clinic consultations and the infusion suite.