Scheduling Coordinator
About The Position
The Scheduling Coordinator handles patient intake and flow and coordinates appointments and scheduling with the practice and doctors. The role requires strong attention to detail and organization in a fast-paced environment. The coordinator schedules appointments, authorizes and sends pertinent medical records and orders, maintains accurate patient schedules, and works with team members and doctors to address scheduling issues or questions. The position also involves providing excellent customer service, maintaining an organized workspace, and being receptive to training and coaching on best practices.
Requirements
- High school diploma.
- 1–3 years of relevant experience.
- Understanding of industry best practices related to schedule coordination and patient intake.
- Excellent customer service experience.
- Excellent written and oral communication skills.
- Compassion and a high level of service for patients, parents, and staff.
- Integrity and a commitment to doing the right thing.
- Dependability and reliability in attending work as scheduled.
- Attention to detail.
- Ability to organize work, handle multiple tasks simultaneously, and consistently meet deadlines.
- Professional manner and appearance.
- Computer skills, including Microsoft Office and web browsers.
- Telephone skills, including proper etiquette and information-gathering skills.
Responsibilities
- Schedule appointments and coordinate patient intake and flow.
- Authorize and send pertinent medical records and orders for appointments.
- Maintain accurate practice schedules with attention and care.
- Provide patients with a positive, friendly attitude and excellent customer service.
- Coordinate with team members and doctors regarding scheduling issues or questions.
- Maintain an organized working space.
- Be receptive to training and coaching on best practices.
- Perform other duties as required that relate to the position.
Benefits
- Monthly bonus opportunities.
- Medical/Rx coverage.
- Dental coverage.
- Vision coverage.
- Retirement plan (401(k)) with a percentage match.
- Flexible spending accounts.
- Health savings accounts.
- Employee assistance program.
- Other benefit options.
- Benefit-eligible new hires can enroll in coverage effective on their first day of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
