Scheduling Coordinator

Tennessee Oncology • Murfreesboro, TN

2d

About The Position

The Scheduling Coordinator is responsible for advanced scheduling of patient appointments, including complex chemotherapy treatment plans, internal and external referrals, radiology appointments, procedures, hospital admissions, and other services. The role coordinates the needs of multiple parties to improve scheduling and reporting efficiency. It also provides telephone coverage and responds to tasks, instant messages, emails, and portal requests. The coordinator supports patient check-out, appointment follow-up, documentation, and communication with patients, providers, clinics, and other departments while maintaining the confidentiality of patient information and following Tennessee Oncology policies and procedures. Travel or floating to other clinics may be required for business needs.

Requirements

• High school graduate or equivalent GED.
• At least 2 years of previous professional office experience with customer service experience.
• Strong computer skills, including Windows file management, Microsoft Office, and email.
• Good verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Ability to travel to clinics when necessary.
• Ability to lift 25 pounds.

Nice To Haves

• Electronic medical records experience.
• Experience with electronic medical scheduling.
• Knowledge of medical terminology.

Responsibilities

• Answer telephone calls, greet patients courteously, and route calls and messages to the appropriate discipline or department.
• Follow management policies and procedures to standardize processes across clinics.
• Conduct patient check-out according to established procedures.
• Interpret orders and treatment plans and schedule appointments according to complex scheduling guidelines.
• Distribute appropriate documents to patients and provide scheduling and preparation details.
• Track patients in the EHR as they move to their next location and ensure they are not missed.
• Follow up on canceled and missed appointments and document them properly.
• Schedule internal and external appointments, including clinic services, referrals, radiology, procedures, hospital admissions, and virtual tumor boards.
• Run or work daily reports to identify patients with unscheduled orders, including unscheduled, radiology, and internal and external referral reports.
• Support Governmental, Insurance, and Quality Initiative Programs by communicating program details to patients, generating and distributing EHR clinical summaries to external providers, and explaining the Patient Engagement Portal and assisting with registration.
• Communicate with the pre-certification team about urgent cases and denial or peer-to-peer requests.
• Fax the proper billing documents with diagnostic orders when a patient is on study.
• Follow standard operating procedures for external follow-ups.
• Respond promptly to requests from patients, physicians, managers, clinics, and other departments while providing excellent customer service.
• Communicate with staff through the instant messaging system.
• Scan documents into the EHR when necessary and send portal invitations as needed.
• Travel or float to other clinics for business needs.
• Maintain patient confidentiality and adhere to Tennessee Oncology policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED