Scheduling Coordinator-PN

Lexington Medical Center • West Columbia, SC

4d • Onsite

About The Position

The Scheduling Coordinator performs advanced appointment-scheduling functions in scheduling system applications and ensures provider schedules are loaded accurately and on time. The role works closely with office management, business office staff, clinical staff, and providers to support department workflow. It also involves greeting patients and visitors, answering telephone calls, and completing routine office duties. The coordinator oversees daily appointment-scheduling operations and coordinates the scheduling team’s activities. Some departments may assign order-entry tasks, subject to a provider’s second sign-off.

Requirements

• High school diploma or equivalent.
• At least 6 months of scheduling experience in a healthcare setting.
• Prior experience using medical terminology and CRT in a physician practice setting.
• Experience with Microsoft Office applications, including Outlook, Word, and Excel.
• Complete a 6-month training/probationary period to demonstrate proficiency.
• No education or experience substitution is available.

Responsibilities

• Oversee appointment scheduling for one or more providers.
• Manage appointment-scheduling workflows, including proper pre-registration of new patients.
• Review reports to ensure patient schedules are accurate and arrange patient callbacks as needed.
• Load new schedule templates and changes to previously loaded schedules, and coordinate provider schedules.
• Reschedule patients when providers are absent, whether planned or unplanned.
• Notify key departments of call changes.
• Apply clerical and clinical knowledge when scheduling patient appointments.
• Perform order-entry duties associated with scheduling when assigned, including entry through Epic-based order-entry capabilities.
• Answer telephone calls, schedule appointments, transfer calls to appropriate areas, and assist patients with questions.
• Train coworkers on activities related to appointment scheduling.
• Troubleshoot and resolve hard-to-find and work-in appointment issues.
• Perform schedule-accuracy audits as necessary.
• Demonstrate proficiency in other front-office clerical areas of the physician practice.
• Fill in at other clerical areas when requested by management.
• Perform other duties as assigned.

Benefits

• Medical, dental, and life insurance benefits beginning day one for benefit-eligible employees.
• Health care and dependent care flexible spending accounts.
• 403(b) plan with dollar-for-dollar employer matching up to 6%, with enrollment available day one.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED