Scheduling Coordinator-PN

Lexington Medical Specialists • Columbia, SC

3d • Onsite

About The Position

The Scheduling Coordinator-PN performs advanced scheduling functions in appointment scheduling applications and ensures provider schedules are accurately loaded in a timely manner. The coordinator works closely with the office manager or medical office supervisor, business office staff, clinical staff, and providers to support department workflow. The role also includes greeting patients and visitors, answering telephones, and performing routine office duties.

The coordinator oversees appointment-scheduling operations for one or more providers, coordinates team activities, and may perform order-entry tasks as needed or assigned by the manager, with provider second sign-off where required. The role is based at LH Heart&Vasc West Columbia and is listed as full time, day shift, Monday through Thursday 7:30 a.m.–4:30 p.m. and Friday 7:30 a.m.–1:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 6 months of scheduling experience in a healthcare setting.
• Prior experience using medical terminology and CRT in a physician-practice setting.
• Experience with Microsoft Office applications, including Outlook, Word, and Excel.
• Complete a 6-month training/probationary period to demonstrate proficiency.

Responsibilities

• Oversee appointment scheduling for one or more providers and coordinate scheduling team activities.
• Manage appointment-scheduling workflows, including patient pre-registration, report follow-up, schedule accuracy, and patient callbacks as needed.
• Load new appointment schedule templates and changes to previously loaded schedules, and coordinate provider schedules.
• Reschedule patients when providers are absent, whether planned or unplanned, and notify key departments of schedule changes.
• Apply clerical and clinical knowledge to schedule patient appointments.
• Answer telephones, schedule appointments, transfer calls to appropriate areas, and assist patients with questions.
• Provide troubleshooting and problem resolution for difficult-to-find and work-in appointments.
• Serve as the designated trainer for coworkers on appointment-scheduling activities.
• Perform schedule-accuracy audits as necessary.
• Demonstrate proficiency in other front-office clerical areas and fill in there when requested by management.
• Perform order-entry duties associated with scheduling when required, including entry consistent with Epic order-entry capabilities.
• Perform other duties as assigned.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• Eligibility to enroll in the 403(b) match plan from day one; employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Option to elect supplemental life insurance with low-cost premiums up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED