Scheduling Coordinator

Orthopedic Doctor Near Me•Fort Myers, FL

22d

About The Position

The Scheduling Coordinator schedules appointments for new and established patients with orthopedic and physiatry physicians and physical therapists. The role involves using standard operating procedures and provider-specific requirements, identifying patients’ problems to match them with the appropriate physician, and coordinating appointment information with patients, referring physicians, providers, and office staff. The position has unrestricted access to protected health information related to patients and must maintain confidentiality in accordance with HIPAA. The coordinator provides customer service, helps address patient concerns, maintains and updates demographic and insurance information, gathers records and testing information needed for new patient appointments, and confirms, reschedules, or cancels appointments. The role requires professional communication with physicians and clinical staff, effective organization and prioritization during busy periods, and independent work alongside coordination with the broader team.

Requirements

High school diploma or GED.
Computer literacy in a Windows environment.
Strong communication skills.
Strong organizational skills.
Ability to work in a team environment.
Strong customer service skills.

Nice To Haves

Previous medical assisting or clinical experience, or similar knowledge of basic anatomy and physiology.

Responsibilities

Schedule appointments for orthopedic and physiatry physicians and physical therapists according to standard procedures and provider-specific requirements.
Identify patients’ problems and schedule them with the appropriate physician.
Help identify patient complaints or concerns and ensure they are resolved.
Obtain and update patient demographic and insurance information.
Gather information required for new patient appointments, including testing, records, and films.
Reschedule patients as required and confirm appointments.
Read and understand the physician call schedule.
Communicate scheduling requirements directly to physicians and clinical staff.
Serve as a liaison between patients, referring physicians, and the office while providing outstanding customer service.
Facilitate communication between patients and office staff.
Anticipate physician scheduling needs and respond with appropriate urgency.
Use the computer to schedule, reschedule, and cancel provider appointments.
Contact patients who cancel or miss appointments to check on their progress and reschedule as necessary.
Answer incoming calls using proper telephone etiquette.
Promote the organization’s Standards of Excellence and behave courteously and cooperatively toward patients, visitors, volunteers, peers, and physicians.
Maintain a professional manner and a neat, orderly work environment.
Organize and prioritize work during heavy workloads to expedite patient care.
Maintain strict confidentiality in accordance with HIPAA.
Complete quality work within deadlines, with or without direct supervision, and contribute effectively as a team member.
Work independently while communicating and coordinating efforts with employees and other organizations.